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Return and Refund Policy

Thank you for shopping at Sands, we want to give you a peace of mind when shopping with us. If you are not entirely satisfied with your purchase, know that we're here to help.


  • Goods purchased in our offline store are NOT eligible for refund nor exchange.

  • Goods purchased online (Shopee, Whatsapp, SANDS website) :

    • You have 3 calendar days to return an item from the date you received it.

    • To be eligible for a return, your item must be unused and in the same condition that you received it.

    • Your item must be in the original packaging.

    • Your item needs to have the receipt or proof of purchase. .


  • Once we receive your item, we will inspect it and notify you that we have received your returned item.

  • We will immediately notify you on the status of your refund after inspecting the item.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Exchange is only for allowed for size reason.


  • You will be responsible for paying for your own shipping costs for returning your item.

  • Shipping costs are nonrefundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.



If you have any questions on how to return your item to us, please do not hesitate  contact us.


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