Return and Refund Policy
Thank you for shopping at Sands, we want to give you a peace of mind when shopping with us. If you are not entirely satisfied with your purchase, know that we're here to help.
Return
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Goods purchased in our offline store are NOT eligible for refund nor exchange.
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Goods purchased online (Shopee, Whatsapp, SANDS website) :
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You have 3 calendar days to return an item from the date you received it.
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To be eligible for a return, your item must be unused and in the same condition that you received it.
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Your item must be in the original packaging.
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Your item needs to have the receipt or proof of purchase. .
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Refund
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Once we receive your item, we will inspect it and notify you that we have received your returned item.
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We will immediately notify you on the status of your refund after inspecting the item.
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If your return is approved, we will initiate a refund to your original method of payment.
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Exchange is only for allowed for size reason.
Shipping
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You will be responsible for paying for your own shipping costs for returning your item.
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Shipping costs are nonrefundable.
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If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, please do not hesitate contact us.